Classic Escapes - Terms and Conditions...

© Classic Escapes Limited 2011.

Terms and Conditions relating to Classic Escapes Inclusive Holidays
These terms and conditions may not be reproduced by any party, business or organisation in full or in part without express written agreement of Classic Escapes Limited.

1. YOUR CONTRACT

Your contract is with Classic Escapes Limited. In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 we will place money received from you in a separate trust account as your Security in the unlikely event of our financial failure.

To ensure that the contract between us is clear, please read these Booking Conditions together with all other information in the enclosed documentation before you sign your Booking Form. The person who signs the Booking Form does so on behalf of all members of the party named thereon and guarantees payment to us of the total cost of the holiday booking.

2. INCLUSIVE HOLIDAY PRICE

The Inclusive Holiday price includes those elements (such as accommodation and meals) referred to in the Booking Form and as set out in our documentation. Any items not included in our documentation (e.g. where accommodation is room only or bed & breakfast), drinks, travel to and from your holiday destination, travel insurance, airport taxes and duty, entrance to attractions and events, fuel whilst on holiday and items of personal expenditure must be borne by you.

3. TRAVEL INSURANCE

We recommend that you take out a suitable travel insurance policy, the cost of which is not included in the above Inclusive Holiday Price. Whether or not you choose to take out travel insurance, by signature of the Booking Form you have accepted that we are not responsible for the risk of your own cancellation nor for loss or damage to your baggage or personal effects, money, travellers cheques or credit/debit cards, the cost of medical care or repatriation, if during your holiday you suffer any form of illness, accident or other medical emergency (other than medical treatment arising from a motor accident when using a vehicle, in accordance with the relevant terms and conditions of hire, of a vehicle supplied by us).

4. ITINERARY AND TIMING

Please follow any itinerary we have agreed with you closely in order that the arrangements we have made on your behalf can be held to. Unfortunately we cannot accept liability for any late running, arrivals or departures due to matters outside of our control.

We therefore ask that you arrive promptly for the start and completion of your holiday and if you have bookings for activities, experiences or other visits you allow ample time to reach the appropriate venue.

5. ALTERATIONS BY YOU

Should you require to make an alteration to your booking we will work with you as flexibly as possible to meet your requirements, but where your requested changes can not be accommodated, you will be bound by the contractual terms of your booking.

6. ALTERATIONS BY US

It is unlikely that we will have to make changes to your holiday, but arrangements may be planned some time in advance and we necessarily reserve the right to do so. We will take all possible reasonable steps to provide the holiday to you in the agreed format and we will do our best to cope with any problem with the least disruption to you and your holiday should a problem occur.

7. CANCELLATION BY US

Under exceptional circumstances where we have no other option, we reserve the right in our absolute discretion to cancel your holiday; in which event we will give you a full refund of monies paid, and the opportunity to re-book a suitable alternative holiday.

8. PAYMENT AND CANCELLATION TERMS

In order to book your inclusive holiday we require you to pay us a non-refundable deposit of 35% of the total holiday price. The balance is payable 6 weeks before the start date. Should the holiday be booked less than 6 weeks before the start date, full payment for the holiday is payable at the time of booking.

Due to the relatively short time period prior to the proposed holiday, once the balance has been paid or with bookings made in full inside the 6 week period, the full price of the holiday becomes non-refundable. We therefore strongly recommend that you take out adequate travel insurance to cover possible cancellation on your part.

Should you or any member of your party be forced to cancel your reservation once it has been booked, a valid cancellation can be made only by written instruction and signed by the person who made the original booking instruction. The effective date of cancellation is when we receive your written cancellation instructions at our office. You may choose to substitute someone for the cancelling member of your party, but acceptance of this person as suitable will be at our discretion.

9. UNILATERAL TERMINATION BY US

We reserve the right in our absolute discretion to terminate forthwith the holiday arrangements of any passenger who is unfit to travel or whose behaviour is in our opinion likely to cause distress, damage, danger or annoyance to our other clients or to any third party; in which event our responsibility for your holiday will cease, and we shall be under no obligation to pay any refund, compensation or costs to you. We have no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage so caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those shown on your holiday booking form.

10. DELAYS

We are not responsible for any delays in your transportation to and from your holiday destination. However, in certain circumstances you may be able to make a claim under your travel insurance policy.

11. COMPLAINTS

We seek to provide you with a successful, trouble-free holiday, but we accept that sometimes even the best prepared plans can go wrong. If this happens and you find that you are in any way dissatisfied with our service, you should advise us immediately. Should your complaint not be resolved during the course of your holiday, you should report the complaint in writing to the Classic Escapes Limited office no later than 14 days after completion of the holiday, quoting your booking reference. Please note that no complaints can be considered after that date.

12. OUR RESPONSIBILITY

We accept responsibility for your holiday arrangements and for ensuring that the services you receive are of the standard described in the brochure or on our website. However, in the unlikely event that services are found to fall below a reasonable standard or are not as described in the brochure our liability is hereby limited to the full cost of the holiday, exclusive of insurance premiums.

We accept responsibility for the acts and omissions of our employees, agents, sub-contractors and suppliers whilst acting in the course of their employment or contract with us. Should you or any member of your party suffer personal injury or death as a result of their proven negligence or breach of contract, we will accept responsibility but please note:

(a) all claims must be made known to us immediately and full written details should, where possible, be provided within 14 days of the scheduled completion of the holiday;

(b) where any payment is made by us or our insurers, the claimants must assign to us or our insurers his or her rights against any third party and must give full co-operation to enable us to pursue a claim;

(c) when you travel with a sea or rail carrier, the Conditions of Carriage of that carrier apply (these conditions are often subject of international conventions which limit or exclude liability), and are not part of this inclusive holiday contract unless such transportation has been arranged as part of the service offered by us;

(d) the liability of the hotelier may be limited in accordance with the Paris Convention of 1962 on the liability of hotelkeepers;

(e) We do not accept liability for loss, damage or expense as a result of unusual or unforeseeable circumstances beyond our control (including but not limited to war or threat of war, riots, civil strife, terrorist activity, industrial disputes, technical problems to transport, natural and nuclear disasters, fire, closure or congestion of airports or ports, cancellation or changes of schedules by airlines or ports.

13. GENERAL

Reference in these terms to the ‘company’, ‘we’, ‘us’, or ‘our’ are to this company, Classic Escapes Limited, and not to any person individually. No amendment to these terms or any other part of this Contract will be effective unless recorded in writing and signed by you and a director of Classic Escapes Limited.

CLASSIC ESCAPES LIMITED
June 2012
© Classic Escapes Limited 2012

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